STATEMENT ON COVID-19 [PLEASE READ BEFORE ORDERING]

Statement on COVID-19

Statement on COVID-19

Statement on COVID-19

COVID_19 Update. 17/04/2020

We appreciate your understanding and cooperation during this unpredictable period.

We are currently open Monday to Friday  10am – 4pm. Except for bank holidays, this is for click and collect and mail order transactions. The store is closed to visiting customers.

Saturday and Sunday the store is closed as we have no courier access

All transactions are to be done through our website.

Mail order deliveries are taking anything up to 10 working days.

Click and collect we will contact you when it is ready but could be 7 - 10 days dependant on the product.

We are at present not despatching international deliveries

UK highlands Islands will be subject to appropriate delivery charges.

Our suppliers are continuing to despatch but this is dependent on courier capacity.

Please have this in mind when placing orders.

We apologise for any inconvenience this may cause and understand that plenty of people will want to be out exercising during this time. However, we feel we have to do what is right to keep our team and customers as safe as possible. We will be operating our mail order business as best we can.

We may not get to the phone so please drop us a line to:

sales@thebikefactory.co.uk                               Tel: 01244 317893

Thank you.

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