The Bike Factory is a modern retail environment with it's roots in Chester that go back almost 100 years.

The staff at The Bike Factory are all passionate about bikes and many are, or have been, competitive cyclists themselves. Each staff member understands the specific needs of the rider and are absolutely uncompromising about customer service and a providing a good retail experience.

The Bike Factory has a growing loyal customer base consisting of riders from all disciplines. Each team member is on hand to offer expertise on everything from BMX bikes to full suspension mountain bikes.

Each bike sold at The Bike Factory is assembled and thoroughly checked over by Cytech qualified mechanics, prior to the customer taking delivery.

The Service Department at The Bike Factory is one of the best in the country and has recently been awarded a certificate by the ACT to congratulate the team on the quality of the workshop. The Bike Factory currently holds a position in the top 5 Cytech Directory of over 500 bike shops, this ranks shops based on their investment in Cytech training.